Crafted Kin Vendor Terms and Conditions
Last updated: 14/08/2024
1. Introduction
These Vendor Terms and Conditions ("Terms") govern the relationship between Crafted Kin ("Platform") and vendors who sell products through our multi-vendor marketplace. Throughout our platform, vendors are referred to as 'Verified Kin' or simply 'Kin'. By registering as a vendor on Crafted Kin, you agree to comply with these Terms.
2. Vendor Registration and Approval Process
2.1 Application
Vendors must complete the registration process and provide accurate, truthful information about their business, upholding the same integrity that Crafted Kin maintains.
2.2 Approval
Crafted Kin reserves the right to approve or reject vendor applications based on our quality standards and business requirements.
2.3 Account Management
Vendors are responsible for maintaining the accuracy of their account information and ensuring the security of their login credentials.
3. Commission Structure and Payment Terms
3.1 Commission Rates
Crafted Kin will charge a standard commission rate of 10% on each sale, excluding shipping costs. This rate may be modified depending on the vendor's specific plan/agreement.
3.2 Payment Schedule
Payments will be processed to vendors on a fortnightly basis for all completed and non-disputed transactions.
3.3 Payment Methods
All transactions and payments will be processed using PayPal only.
4. Product Listing Guidelines
4.1 Product Information
Vendors must provide accurate, complete, and up-to-date information for all products listed on the platform. This includes accurate and complete images of the product and all necessary disclaimers regarding the item, its processes, and any other required information.
4.2 Pricing
Vendors have full control over their product pricing but must comply with Australian Consumer Law regarding pricing practices.
4.3 Stock Management
Vendors are responsible for maintaining accurate stock levels and promptly updating product availability.
5. Shipping and Delivery Responsibilities
5.1 Shipping and Delivery Methods
Vendors must offer shipping and delivery options that comply with Crafted Kin's policies and Australian postal regulations.
5.2 Fulfillment Timeline
Orders must be processed and shipped within 14 business days unless otherwise specified in the product listing.
5.3 Tracking Information
Vendors must provide valid tracking information for all shipped orders through the platform's order management system.
6. Customer Service Expectations
6.1 Response Time
Vendors must respond to customer inquiries within 14 business days.
6.2 Returns and Refunds
Vendors must honour their stated return and refund policies, which must be clearly displayed and in accordance with Crafted Kin's policies and Australian Consumer Law.
6.3 Dispute Resolution
Vendors agree to work directly with customers to resolve any disputes in good faith. Crafted Kin will only intervene if direct communication fails to resolve the issue.
7. Intellectual Property Rights and Infringement Policies
7.1 Ownership
Vendors retain ownership of their intellectual property but grant Crafted Kin a license to use product images, descriptions, and vendor branding for marketing purposes on the platform.
7.2 Infringement
Vendors must not list products that infringe on third-party intellectual property rights. Crafted Kin reserves the right to remove infringing listings.
8. Termination Clauses
8.1 Termination by Vendor
Vendors may terminate their agreement with Crafted Kin by providing 30 days' written notice.
8.2 Termination by Crafted Kin
Crafted Kin reserves the right to suspend or terminate a vendor's account for violations of these Terms or for any other reason at our discretion.
8.3 Effect of Termination
Upon termination, vendors must fulfill all outstanding orders and will receive final payment for completed transactions.
9. Compliance with Australian Law
Vendors agree to comply with all applicable Australian laws and regulations, including but not limited to the Australian Consumer Law, Privacy Act 1988, and relevant tax laws.
10. Amendments to Terms
Crafted Kin reserves the right to amend these Terms. Vendors will be notified of any changes, and continued use of the platform constitutes acceptance of the amended Terms.
