Terms and Conditions

Crafted Kin Terms and Conditions

Last updated: 15/09/2024

1. Agreement to Terms

Welcome to Crafted Kin. These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Crafted Kin ("we," "us," or "our"), concerning your access to and use of the Crafted Kin website and mobile application (collectively, the "Platform").By accessing the Platform, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you are prohibited from using the Platform and must discontinue use immediately.

2. Definitions

"Content" refers to any text, images, videos, audio, or other material that can be posted, uploaded, linked to, or otherwise made available on the Platform.
"User" refers to any individual or entity that accesses or uses the Platform.
"Vendor" refers to any individual or entity that sells products or services through the Platform. Vendors are also referred to as 'Verified Kin' or 'Kin' throughout the Platform.

3. Platform Use and User Accounts

3.1. To access certain features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2. You must be at least 18 years old to create an account. By creating an account, you warrant that you are 18 years of age or older and that all information provided is truthful and accurate.

3.3. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.

3.4. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

4. Vendor Terms

4.1. Vendors must comply with all applicable Australian laws and regulations, including but not limited to consumer protection laws, product safety standards, and tax obligations.

4.2. Vendors are responsible for providing accurate, complete, and up-to-date information for all products listed on the platform, including accurate and complete images and all necessary disclaimers.

4.3. Vendors must process and ship orders within 14 business days unless otherwise specified in the product listing.

4.4. Vendors agree to pay a standard commission rate of 10% to Crafted Kin for each sale made through the Platform, which may be modified based on the vendor's specific agreement. The software will automatically restrict accounts 14 days after entering a negative balance or owing any amount to Crafted Kin. This restriction will remain in place until the outstanding balance is settled.

4.5. Crafted Kin reserves the right to remove any product listings or suspend vendor accounts that violate these Terms and Conditions or any applicable laws.

4.6. Vendors are responsible for processing payments directly from customers using either PayPal or Stripe as the payment system. Vendors must ensure compliance with all relevant financial regulations and security standards in handling customer payments through these platforms. Vendors agree to adhere to the terms and conditions set by PayPal and Stripe for payment processing.

4.7. Vendors are responsible for managing their own campaigns and voucher/promotion systems within the guidelines set by Crafted Kin.

5. Intellectual Property

5.1. The Platform and its original content, features, and functionality are owned by Crafted Kin and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5.2. Users and Vendors retain ownership of their Content but grant Crafted Kin a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, store, display, reproduce, modify, and distribute such Content on and through the Platform. For Vendors, this includes permission to use their branding and presence on the platform for marketing purposes.

6. Prohibited Activities

Users and Vendors agree not to engage in any of the following prohibited activities:

6.1. Violating any applicable laws, regulations, or these Terms and Conditions.

6.2. Posting or transmitting any Content that infringes upon the rights of others, including intellectual property rights.

6.3. Using the Platform to engage in any fraudulent or illegal activities.

6.4. Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Platform.

7. Limitation of Liability

To the maximum extent permitted by law, Crafted Kin and its directors, employees, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Platform.

8. Disclaimer

The Platform is provided on an AS-IS and AS-AVAILABLE basis. Crafted Kin expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Governing Law

These Terms and Conditions and your use of the Platform are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any significant changes by posting a notice on our Platform or by sending an email to the address associated with your account.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at contact@craftedkin.com.au.

12. Additional Policies

12.1. Returns and Exchanges Policy
Crafted Kin maintains a Returns and Exchanges Policy that outlines the procedures for returning or exchanging products purchased through our Platform. This policy is managed individually by each vendor, with a recommended default policy in place. Users and Vendors agree to adhere to this policy, which can be found at https://craftedkin.com.au/retu.... It is the responsibility of Users to review this policy before making a purchase and of Vendors to clearly communicate and consistently apply their specific policy.

12.2. Shipping and Handling Policy
Our Shipping and Handling Policy details the procedures and responsibilities related to the shipping of products purchased through Crafted Kin. This policy outlines that shipping and handling are managed individually by each vendor. Users and Vendors agree to comply with this policy, which can be found at https://craftedkin.com.au/paym.... Users should review shipping information carefully before placing an order, and Vendors are responsible for providing accurate shipping details and adhering to stated timelines.

12.3. Privacy Policy
Crafted Kin is committed to protecting the privacy of its Users and Vendors. Our Privacy Policy outlines how we collect, use, disclose, and manage personal information. By using our Platform, you agree to the terms set out in our Privacy Policy, which can be found at https://craftedkin.com.au/priv.... We encourage all Users and Vendors to read this policy carefully and to contact us with any questions or concerns.

12.4. Payment Processing

Crafted Kin uses PayPal and Stripe as secure payment gateways for all transactions on our platform. By making a purchase, you agree to the terms and conditions of these payment processors. For more information, please refer to PayPal's privacy policy (https://www.paypal.com/au/legalhub/privacy-full) and Stripe's privacy policy (https://stripe.com/privacy).

12.5. Policy Compliance
Users and Vendors agree to comply with all policies referenced herein. These policies form an integral part of these Terms and Conditions. Crafted Kin reserves the right to update these policies from time to time, and continued use of the Platform constitutes acceptance of any changes.

12.6. Conflict Resolution
In case of any discrepancies between these Terms and Conditions and the specific policies mentioned above, the terms outlined in the specific policies shall prevail for matters related to returns and exchanges, shipping and handling, and privacy respectively.

13. Social Media Sign-On

13.1. We offer the option to sign in using your social media accounts. By using this feature, you authorize us to access certain information from your social media profile as permitted by the respective platform's privacy settings.

13.2. You acknowledge that the use of social media sign-on is subject to the terms and privacy policies of the respective social media platforms.

13.3. We do not store your social media passwords. Access is granted through tokens provided by the social media platforms.

13.4. We will only access the information necessary for account creation and authentication purposes.

13.5. By using social media sign-on, you consent to the sharing of certain profile information between the social media platform and Crafted Kin, as outlined in our Privacy Policy.

14. Data Deletion and Portability

14.1. To request the deletion of your account and associated data, please contact us at contact@craftedkin.com.au with the subject line "Data Deletion Request".

14.2. Upon receiving your request, we will process it within 30 days, subject to any legal obligations to retain certain data.

14.3. Please note that some information may be retained in our backup systems for a period of time after deletion.

14.4. You have the right to request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format.