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Privacy Policy

Crafted Kin Privacy Policy

Last updated: 15/09/2023

1. Introduction

Crafted Kin is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act").

2. Collection of Personal Information

We collect personal information that is necessary for our business functions. This may include:

  • Name, contact details, and address
  • Purchase history
  • Communication preferences
  • Any additional information you provide to us voluntarily

Please note that payment information is handled exclusively by PayPal's and Stripe's secure gateways and is not collected or stored by Crafted Kin.

3. Use of Personal Information

We use your personal information for purposes including:

  • Providing our services and products
  • Processing transactions
  • Communicating with you about our products and services
  • Improving our website and services
  • Complying with legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and related entities
  • Third-party service providers who assist in our operations
  • Government agencies and law enforcement bodies as required by law
  • Vendors (referred to as 'Verified Kin' or 'Kin' on our platform) with whom you have transacted, for the purpose of order fulfillment

We do not typically disclose personal information to overseas recipients.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our data security measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication measures
  • Secure data backup and recovery procedures
  • Employee training on data protection and privacy

These measures are in line with CS-Cart's security policies and procedures, as well as Australian standards for data protection. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Access and Correction

You have the right to access and correct your personal information. To do so, please contact our Privacy Officer using the details provided below.

7. Complaints

If you have concerns about how we handle your personal information, please contact our Privacy Officer. We will investigate and respond to your complaint within 30 days.If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website.

9. Contact Us

For privacy-related inquiries, please contact our Privacy Officer at:[Contact details]

10. Vendor Privacy Practices

Please note that while Crafted Kin is committed to protecting your privacy, our vendors (Verified Kin) may have their own privacy policies. We encourage you to review the privacy policies of any vendors you interact with through our platform.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. If you become aware that a child has provided us with personal information, please contact us. We do not knowingly collect personal information from children under 18.

13. Social Media Sign-On

13.1. We offer the option to sign in using your social media accounts. By using this feature, you authorize us to access certain information from your social media profile as permitted by the respective platform's privacy settings.

13.2. We do not store your social media passwords. Access is granted through tokens provided by the social media platforms.

13.3. We will only access the information necessary for account creation and authentication purposes, which may include your name, email address, and profile picture.

13.4. Your use of social media sign-on is subject to the respective social media platform's privacy policy and terms of service.

14. Data Deletion

14.1. You have the right to request the deletion of your personal information from our systems. To initiate this process, please contact our Privacy Officer at contact@craftedkin.com.au with the subject line "Data Deletion Request".

14.2. Upon receiving your request, we will process it within 30 days, subject to any legal obligations to retain certain data.

14.3. Please note that some information may be retained in our backup systems for a period of time after deletion.

14.4. Deletion of your account and personal information may affect your ability to use our services and access previously purchased items or order history.

14.5. We will confirm the completion of your data deletion request via email once processed.

15. Data Portability

15.1. You have the right to request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format.

15.2. To request your data, please contact our Privacy Officer with the subject line "Data Portability Request".

15.3. We will provide this data within 30 days of receiving your request, subject to verification of your identity.

16. Payment Processing

16.1. We facilitate transactions between customers and vendors through PayPal and Stripe, both trusted third-party payment processors.

16.2. When you make a purchase, your payment is processed directly between you and the vendor using PayPal or Stripe's secure systems. Crafted Kin does not collect, store, or process your payment information.16.3. The use of your information by PayPal and Stripe is governed by their respective privacy policies. We encourage you to review these policies:

16.4. While we take reasonable steps to ensure the security of all information we collect, we do not handle or store any payment information. All financial transactions occur directly between the customer and the vendor through the secure payment gateways.

16.5. Vendors are responsible for managing their own funds, fulfilling orders, and handling any payment-related issues directly with customers.

16.6. Crafted Kin does not hold any funds from transactions. Commission charges owed by vendors to Crafted Kin are settled monthly and are separate from the direct customer-to-vendor payments.