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Vendor Onboarding Guide

Vendor Onboarding for Crafted Kin

Welcome to the Vendor Onboarding Guide for Crafted Kin

This guide provides step-by-step instructions to help you set up your store, manage your products, and optimize your sales experience on the Crafted Kin platform. Below is an overview of the guide's sections:

  1. Seller Info Setup: Learn how to configure your store information, upload logos, and set terms and conditions.
  2. Adding an Item to the Shop: Step-by-step instructions to add products, manage inventory, and set availability.
  3. Connecting Payment Gateway: Instructions for setting up Stripe or PayPal as your payment processor.
  4. Managing Orders and Refunds: Guidance on handling orders and processing refunds through Stripe or PayPal.
  5. Invoicing from Crafted Kin: Learn how commission fees are calculated and how to manage your account balance.

1. Seller Info Setup

Found under Seller tools in the main menu on the left. The initial landing page is pre-populated with the information you supplied during vendor sign-up. At the top, you will see different tabs:

  • Add-ons: Here you will find the SEO name, which determines the URL for your store (e.g., if you use “example” as your SEO name, your store address will be craftkin.com.au/example). Use your brand/store name as your SEO name.
  • Description: Opportunity to describe your store to customers, visible at the top of your store page.
  • Logos: Upload logos for your store; Customer Area (300px by 300px square logo recommended) and invoices (300px wide by 150px high recommended for invoice logos).
  • PayPal: Ignore this; payment gateway connection details are found elsewhere.
  • Terms & Conditions: Optional field to specify terms customers must agree to before purchasing.

Important Notes: Any changes to your seller info will deactivate your account until reviewed and approved by Crafted Kin administrators. This may take 24-48 hours.

2. Adding an Item to the Shop

  1. Under the Products menu, click the Products sub-menu item.
  2. At the top right, click Add Product Item.

Fill out the following fields:

  • Name: Name of the item.
  • Categories: Select applicable categories (to browse the full list of categories, have a full look through via the 'categories' section).
  • Price: In Australian dollars.
  • Full Description: Visible to customers.
  • Images: Upload product images.
  • Code (optional): For self-categorization; not visible to customers.
  • In Stock: Quantity available.
  • Zero Price Action: Leave as default.
  • Track Inventory: Choose “Yes” to reduce stock as customers purchase items. For made-to-order or digital products, “No” may be appropriate.

Taxes: Select GST ONLY if registered for GST.

Availability: Modify when this item is available. You can also set up an out-of-stock option to allow customers to join a waitlist (automatically emailing them when restocked) or enable pre-purchasing with the understanding that fulfilment will occur later.

Extra: Select the downloadable checkbox to add a downloadable item. You can also add a short description and additional search words to improve product visibility.

Shipping Properties:

  • DO NOT add weight or dimensions for items. Leave these empty to avoid issues with shipping calculations.
  • Use the Shipping Freight Surcharge field to add a price for individual item shipping. This will automatically calculate the shipping cost at checkout.
  • For unique shipping requirements, contact an admin for assistance.

Features: Identify whether an item is custom order or made-to-order. Leave blank if the item is pre-made.

Handy Tip: Use the "Clone" button at the top right to quickly duplicate similar products.

3. Connecting Payment Gateway

Found under Settings > Payment Methods. Click the blue Add Payment Method button and follow these guides for Stripe and PayPal setup:

To set up a payment method, only Stripe or PayPal are offered through the platform. You will need to set up your own Stripe or PayPal account. Use the above guides to work through setting up your account and locate the API key required to configure the payment method in Crafted Kin.

Detailed Instructions to Setting Up Your Payment Method

Once you have your respective account with PayPal or Stripe, this is how you set it up within Crafted Kin:

  1. Under the Settings tab on the left, select Payment Methods.
  2. In the top right-hand side, click the button Add Payment Method.
  3. Under the General heading, select the processor as either Stripe or PayPal, depending on your account. For PayPal, select the option "PayPal Complete Payments."
  4. Move to the Configure tab. Here, add in your API credentials as per PayPal or Stripe.
    • Add the required ID codes.
    • Change the mode to "Live."
    • Ensure the currency is set to Australian dollars.
  5. To ensure your Stripe or PayPal account notifies you of payments and transactions, copy the Webhook address provided and paste it into your Stripe or PayPal account's settings.

4. Managing Orders and Refunds

Transactions are processed via Stripe or PayPal, but refunds must be handled manually through your payment platform.

  • Orders Tab: View all orders.
    • Orders marked "Paid" are completed.
    • Transactions not completed will show as "Incomplete."
    • Change statuses (e.g., to "Cancelled" or "Declined") if necessary. Note: This reverses commission fees but does not refund customers.
  • Refunds: To process a refund, log in to your Stripe or PayPal dashboard, locate the respective transaction, and follow the platform's refund process to reverse the payment.

5. Invoicing from Crafted Kin

The platform calculates commission (5% or 10% depending on your plan) and displays this as an outstanding fee. Settle your bills monthly or keep surplus funds in your account by clicking the blue Refill Balance button on the home page.

6. Setting Up Custom Shipping

For specific or complex shipping needs, please contact an admin for assistance.

7. Promo Codes

Promo codes can be generated via Marketing > Promotions. Use "Catalog Promotion" for store-wide sales or "Cart Promotion" for discounts at checkout.

  • Set conditions (e.g., price thresholds, categories).
  • Add bonuses (e.g., percentage or dollar-value discounts).
  • Test the promotion with a test product to ensure it works as intended.

Setting Up Free Pickup Example

To create a hidden pickup code that allows free shipping for customers picking up their items:

  1. Go to Marketing > Promotions.
  2. Click Add Promotion and select Add Cart Promotion.
  3. Under the General tab:
    • Name the promotion "PICKUP."
    • Under Status, select "Hidden" (this ensures the code is not publicly visible).
  4. Under the Conditions tab:
    • Add a condition: Select "Coupon Code."
    • Leave it as "Equal" and enter "PICKUP" in the box to the right.
  5. Under the Bonuses tab:
    • Add a bonus: Select "Free Shipping" from the dropdown.
  6. Click the Create button in the top right corner to finalize.

You can now provide the code "PICKUP" to customers for free shipping when they arrange to pick up their order.

8. Critical Summary

Key points to remember:

  • The SEO name determines your store page URL.
  • Do not add weight or dimensions for products; use shipping freight surcharge instead.
  • Refunds must be processed manually via Stripe or PayPal.
  • For unique shipping setups, contact an admin.
  • Ensure API credentials are correctly configured for payment gateways.

See the Getting Started Checklist.

Feel free to reach out to us for assistance with any issues! 

Wishing you the absolute best! 

From the Crafted Kin team