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Payment Processing

Crafted Kin Payment Processing Policy

Last updated: 15/09/2023

At Crafted Kin, we are committed to providing secure and convenient payment options for our customers while ensuring fair practices for our talented artisans and makers. Throughout our platform, these vendors are referred to as 'Verified Kin' or simply 'Kin'. This policy outlines our payment processing procedures and protections.

Payment Methods

Crafted Kin facilitates transactions through PayPal and Stripe on our platform. This ensures secure, reliable, and streamlined payment processes for all users, while providing robust support for our makers and protection for all parties involved.

  • PayPal: A widely-used digital payment service that allows for payments through PayPal accounts or guest checkout options, accepting various credit and debit cards.
  • Stripe: A leading payment processing platform that supports a wide range of payment methods, including major credit and debit cards, digital wallets, and local payment options.

Key Points to Remember:

  1. Secure Transactions: All payments are processed directly between customers and vendors through PayPal's and Stripe's encrypted, secure channels to protect your financial information.
  2. Currency: Transactions are processed in Australian Dollars (AUD).
  3. Payment Timing: Your payment is collected at the time of purchase and transferred directly to the vendor.
  4. Order Confirmation: You will receive an order confirmation email once your payment is successfully processed.
  5. Vendor Campaigns: Vendors may run their own campaigns and voucher/promotion systems.

Direct Payments

To ensure customer satisfaction and transaction security, payments are processed directly between customers and vendors.

  • Funds are transferred directly to the vendor at the time of purchase.
  • Vendors are responsible for managing their own funds and fulfilling orders.
  • Crafted Kin does not hold or manage any funds from transactions.

This system allows for:

  • Direct financial transactions between customers and vendors.
  • Greater flexibility for vendors to manage their own promotions and discounts.
  • Immediate access to funds for vendors to fulfill orders promptly.

Refunds and Cancellations

  • Refunds are processed directly by the vendor through PayPal or Stripe.
  • Refund policies are set by individual vendors and may vary.
  • In case of order cancellation before shipment, your refund will be processed by the vendor through your original payment method.

Our Commitment

Crafted Kin is dedicated to maintaining a secure and fair marketplace. By facilitating these payment processing procedures, we aim to:

  • Protect our customers by ensuring secure payment channels.
  • Empower our vendors to manage their own finances and promotions.
  • Maintain trust and transparency in all financial transactions on our platform.

Important Note

The sale contract is directly between you (the customer) and the vendor. Crafted Kin acts as a facilitator to connect customers with vendors and provide a secure platform for transactions.

If you have any questions or concerns about our payment processing policy, please don't hesitate to contact our customer support team.