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Shipping and Handling

Crafted Kin Shipping and Handling Policy

Last updated: 15/09/2024

At Crafted Kin, we pride ourselves on connecting customers with unique, handcrafted products from our network of talented artisans and makers. Throughout our platform, these vendors are referred to as 'Verified Kin' or simply 'Kin'. As a multi-vendor platform, our shipping and handling processes are managed individually by each vendor. This policy outlines how shipping works on our platform.

Shipping Responsibility

All shipping and handling details, including costs, methods, and timelines, are determined and managed by our individual vendors. This approach allows our vendors to tailor their shipping processes to best suit their products and customers.

Key Points to Remember:

  1. Shipping Costs: Each vendor sets their own shipping rates. These may vary based on the product, destination, and chosen shipping method.
  2. Shipping Methods: Available shipping options are selected by the vendor and may include standard, expedited, or other specialized services.
  3. Processing Times: The time it takes to prepare your order for shipment is determined by each vendor and may vary depending on the nature of the product.
  4. Delivery Estimates: Estimated delivery times are provided by the vendor based on their chosen shipping methods and your location.
  5. International Shipping: The availability of international shipping is at the discretion of each vendor. Additional customs fees or taxes may apply and are the responsibility of the customer.
  6. Tracking Information: If provided by the vendor, tracking information will be made available to you once your order has been shipped.

How This Benefits You:

By allowing our vendors to manage their own shipping processes, we ensure that:

  • Each product is handled with the care and expertise of its creator.
  • Shipping costs accurately reflect the requirements of each unique item.
  • You receive the most appropriate shipping options for your specific purchase.

Important Note:

When placing an order, please review the shipping information provided by the vendor carefully. This information can be found on the product page and during the checkout process. If you have any questions about shipping for a specific item, we encourage you to contact the vendor directly through our platform's messaging system.

Our Commitment:

While shipping is managed by our vendors, Crafted Kin is committed to ensuring a positive experience for all our customers. We strongly encourage direct communication between customers and vendors to resolve any shipping or delivery issues. Crafted Kin will only step in to facilitate if direct conversations with the vendors are not yielding satisfactory results.

If you have made a genuine effort to resolve issues directly with the vendor and have not reached a resolution, please don't hesitate to contact our customer support team. We're here as a last resort to facilitate communication between you and our vendors and to help resolve any persistent concerns.

Remember, the most efficient and effective way to address shipping queries or concerns is to first communicate directly with the vendor through our platform's messaging system. This ensures the quickest response and the most accurate information regarding your specific order.