Crafted Kin FAQ
Understanding Our Terminology
Before diving into the FAQ, let's clarify some key terms you'll encounter:
- Crafted Kin: This online marketplace connects customers with talented local artisans and businesses.
- Kin (Verified Kin/Vendor): These are passionate makers who have completed our verification process and offer unique, handcrafted products on Crafted Kin.
About Crafted Kin
What is Crafted Kin? Crafted Kin is an online marketplace that connects customers with talented local Kins (Verified Vendors) who offer a curated selection of handmade and unique products.
Who are the Kins on Crafted Kin? Our Kins are passionate artisans who create high-quality products. They range from experienced craftspeople to emerging talents. Browse our Kin.
How do I become a Kin on Crafted Kin? Interested in joining our community of Verified Kin? Join Us Here.
Is Crafted Kin free to use? Crafted Kin is free for customers to browse and purchase products. There may be shipping fees associated with your order.
Learn More About Us: About Crafted Kin.
Shopping and Orders
How do I find products on Crafted Kin? You can browse our curated collection of products by category or use the search bar to find specific items.
How can I contact a Kin directly? Each product page has a "Ask a question" button. You can use this to send a direct message to the Kin with any questions about their product.
What payment methods do you accept? We currently accept PayPal and Stripe for secure online transactions. Payments are processed directly between customers and Kins. For more information, please refer to our Payment Processing Policy
How long does shipping take? Shipping times vary depending on the Kin and your location. Estimated delivery times are displayed on each product page. However, you can always contact the Kin directly for a more precise estimate.
What is your return policy? Each Kin manages their own returns and exchanges policy. Please refer to the specific policy on the product page or contact the Kin directly for more information. You can find our general Returns and Exchanges Policy.
How do I track my order? Once your order is shipped, you will receive a tracking number from the Kin. You can use this to track your package on the shipping carrier's website.
Is my personal information protected? Yes, we are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
Can I use my social media account to sign in? Yes, we offer social media sign-on options. By using this feature, you authorize us to access certain information from your social media profile as permitted by the respective platform's privacy settings. For more details, please see our Terms and Conditions.
Customer Support
How can I contact Crafted Kin? You can contact us through our contact form or by emailing us at contact@craftedkin.com.au.
Do you have a physical store? Crafted Kin is an online marketplace and does not have a physical store.
I have a question about my order, product, or the item itself. Who should I contact? For all questions related to your order, product, or the item itself, please contact the Kin directly. Their contact information is available on your order confirmation email. For any other inquiries, you can visit our Contact Us page.
